BOOK NOW

Our

answers

to your

questions

The Townhouse Düsseldorf offers several possibilities for your direct booking:

  1. Online on our website: www.townhouseduesseldorf.de and then via the button BOOK NOW.
  2. By telephone: 00 49 (0)2 11 – 44 75 00
  3. By email: booking@townhouseduesseldorf.de

If you book directly through us, you get the best price at the best conditions.

And isn’t it nicer to always have a direct contact instead of going through a third party?

How long is the reception staffed?

  • We are completely digital! That means: no reception, no room key and no queuing for check-in. Of course, our remote reception team is available 24/7 to answer all your questions and concerns. You can reach us: by telephone: 00 49 (0)2 11 – 44 75 00 & by email: booking@townhouseduesseldorf.de. Don’t worry, we will send you detailed check-in instructions via e-mail in time before your arrival. Now you just have to read them carefully and arrive, we will take care of the rest!

When can I check in?

  • Earliest from 03:00 p.m. (we do not offer early arrivals).

When do I have to check out?

  • No later than 11:00 a.m. (we do not offer late departures).

How does the digital guest journey work?

  • You will receive your booking confirmation(s) via email directly after booking. If you have booked for another person, you must forward this email to the person actually arriving, as it will need it for check-in. If you have booked several rooms, you will receive an email with the corresponding individual reservation number for each room booking. You must then also forward this to the persons actually arriving, as they will need it for check-in.
  • Three days before your arrival you will receive an email to fill out the digital registration form. This process can be done at any time, but also directly on our website or via the QR code shown there from your booking confirmation conveniently from wherever you are. You will need your booking number and your last name. You must make sure that you enter your last name exactly as you entered it in your booking / it is in your booking confirmation.
  • Five hours before your arrival you will receive a reminder email to fill out the digital registration form, if you have not done so by this time.
  • PLEASE NOTE: According to the Federal Registration Act and thus in the context of commercial accommodation, the main obligation is that each individual person who is accommodated must be registered, and this correctly per room. Herewith we explicitly point out that it is an administrative offense, which can be punished by the corresponding authorities with a fine of up to € 1000.00, if the legal provisions of the obligation to register are not complied with.
  • You will receive an email on the day of arrival at 03:00 p.m. that you can perform the online check-in. If you still have not filled out the digital registration form as described above, your online check-in will not be possible. The same applies if there is still an open balance. You will have to settle this balance first, as described in your digital guest journey. Before that, you will receive neither room number nor PIN codes and thus no access to the hotel.
  • After your check-in you will receive an email with the confirmation that it was successful. In it you will receive your room number, your Start PIN and your Comfort PIN including a description of how to use them, as well as the directions (as a PDF) to your room.
  • PLEASE NOTE: For stays of several days, you must have completed the online check-in on the day of arrival in the time window from 03:00 p.m. to 05:00 a.m., even if you arrive “physically” one day or even later. Otherwise, the entire aforementioned check-in process starts again and you can always enter your room only on the following day from 03:00 p.m.
  • You don’t have to do anything for the check-out, the check-out happens automatically on the day of departure at 11:00 a.m., from then on your PIN codes are no longer valid. You will receive your invoice(s) as a PDF with your e-mail about the successful check-out shortly after 11:00 a.m.
  • You absolutely need an internet capable mobile device (PC, tablet or smartphone) for your digital guest journey and can track it at any time and perform all steps. Please make sure that you also have an internet connection on your mobile device (with a full battery!) and that you have access to your current email address.
  • It’s all very easy & convenient if you just read carefully and follow our instructions!

Why haven`t I received any codes?

  • You will only receive access codes if you have completed the online check-in correctly & completely.
  • You have not yet checked your email after 03:00 p.m. (please also check your spam folder) that you can now check in online.
  • Please check your inbox, if necessary also your spam folder. You will receive everything to the email address you entered when you made your booking.

Why do I have two codes?

  • The start PIN is practically like a 2-factor authentication, only needs to be entered once and is primarily for your protection: Your room door knows that you are authorized to open it.
  • The comfort PIN can be used for all external doors of the hotel and (after entering the start PIN once) at your room door for the duration of your stay.

Why can’t I get into the hotel (outside doors)?

  • Check if it is already 03:00 p.m. on the day of your arrival, because check-in is not possible before that.
  • Check if you already have a comfort PIN…
  • Check if you are using the correct code = the 4-digit comfort PIN.
  • Make sure that you enter the comfort PIN correctly and confirm your entry with “E”.

Why can’t I get into the room?

  • Check if you already have a start PIN & a comfort PIN…
  • Check your room number and if you are standing in front of the right room door…
  • Check if you are using the correct code = the one-time multi-digit start PIN.
  • Make sure that you enter the start PIN correctly and confirm your entry with “√”.
  • On your departure day, your check-out time (11:00 a.m. at the latest) might be reached and your PIN codes are automatically deactivated.
  • Please make sure that you have followed our instructions exactly.

Where can I see room rates?

Are the prices per person or per room?

  • All prices mentioned within our website are per room & night.

Are there children’s prices?

  • Unfortunately, no.

Why does a room have different prices on some days?

  • Our prices vary due to seasonal times.

Can my pet come with me?

  • Unfortunately, no.

What room categories are there?

  • 03 x single room standard without kitchenette (ground floor, facing the street)
  • 04 x single room standard with kitchenette (1st floor, facing the street)
  • 07 x single room comfort with kitchenette (1st floor, facing the inner courtyard)
  • 08 x double room standard with kitchenette (1st floor, facing the street)
  • 08 x double room comfort with kitchenette (02 x ground floor, facing the inner courtyard & 06 x 1st floor, facing the inner courtyard)

What size are the beds?

  • 90 x 200:
  • single room standard without kitchenette single room standard with kitchenette single room comfort with kitchenette
  • double room comfort with kitchenette (double bed with two single beds, possibility of twinning)
  • 80 x 200
  • double room standard with kitchenette (double bed with two single beds, possibility of twinning)

Are there double rooms with separate beds?

  • Yes, in all double rooms the beds can be separated (twin bed room).

Are there barrier-free or handicapped accessible rooms?

  • Unfortunately, no.

What are the room sizes?

  • Or room sizes range from 14 m2 to 27 m2.

Do the rooms have conncting doors?

  • Unfortunately, no.

Where are the rooms located?

  • The 400s are on the ground floor & the 100s are on the 01st floor.

Are there non-smoking rooms?

  • Yes, the Townhouse Düsseldorf is a 100% non-smoking hotel.

Are ther rooms for persons with allergies?

  • Leider nein.

Gibt es Zimmer mit Balkon oder Terrasse?

  • Unfortunately, no.

Is there shampoo & shower gel?

  • Yes, in all rooms.

Is there a parking place at the hotel?

  • Yes, there are a limited number of parking spaces in our courtyard. Parking is subject to a fee and must be paid in advance / before arrival. Our parking spaces are only for normal cars without excess length and car-usual height and width. Dimensions of our entrance: height 3.40m / width 2.90m. It can be subject to availability for the period of arrival (from 03:00 p. m. at the earliest) until the day of departure (until 11:00 a. m. at the latest) a paid parking (€ 15.00 per parking space & day) and only directly (online on our website DIRECTLY with the room booking, phone, e-mail) booked with us. It is imperative to note that the aforementioned times must be respected. An earlier entry or later exit is not possible without exception, not even for an additional charge! Because the PIN for the parking barrier is the same as for your room & the outer doors of the hotel and therefore for the exact same time window. We strongly recommend for your maximum flexibility to use the parking of the surrounding parking facilities, if our aforementioned parking rules do not fit into your personal planning, so that we all avoid unnecessary discussions & trouble!

Why can`t I drive into the parking lot?

  • Check whether you have booked and paid for the parking space directly with us before your arrival.
  • Check whether it is already 03:00 p. m. on the day of your arrival, because before that an entry is not possible.
  • Check if you already have a comfort PIN…
  • Check if you are using the correct code = the 4-digit comfort PIN.
  • Make sure that you enter the comfort PIN correctly and confirm your entry with “E”.

Why can`t I drive out oft he parking lot?

  • On your departure day, it could be because your check-out time (11:00 a. m. at the latest) has been reached, and your PIN codes are therefore automatically deactivated.
  • Check if you are using the correct code = the 4-digit comfort PIN.
  • Make sure that you enter the comfort PIN correctly and confirm your entry with “E”.

Can I also use the parking lot at the hotel with a motorcycle?

  • Yes, either a maximum of two motorcycles or a maximum of one motorcycle with sidecar per paid parking space.

Can I park my car (possibly for an extra charge) in the parking lot at the hotel before arrival or after departure?

  • No, neither…and that without exception…not even for an extra charge! The times to be observed are: earliest from 03:00 p. m. on the day of arrival & latest by 11:00 a. m. on the day of departure.

Can I pay cash or by credit card on site?

  • No, as we are a digitally managed hotel and therefore not on site 24/7, payments are only possible via your digital guest journey, as you must pay your entire costs before arrival without exception.

Can you change money form me?

  • Unfortunately, no.

Can I book meals (e.g. breakfast or half board)?

  • No, because we offer catering only in the context of conferences. You will find a coffee & tea station with kettle in every room for the “first sip” in the morning. Within two minutes walking distance you can find a variety of gastronomic offers for every taste. For your self-catering, one of our room categories with fully equipped kitchenette is ideal. And the nearest supermarket is only a three-minute walk away.

Is there wi-fi?

  • W-LAN & LAN (the latter only in the rooms and in the conference rooms) is available throughout the house free of charge. You will find the access as a sticker on the desk of your room.

Why can`t I get on the wi-fi?

  • Please check the security settings of your end device.
  • Please choose the router with the strongest signal.

Why can’t I access the internet / your website?

  • Please check the security settings of your device.
  • Make sure that your device has an internet connection.
  • Please try using a different browser.

Are special requests feasible, e.g. second pillow?

  • As a rule, only if they are communicated to us in good time. However, since we are a digitally managed hotel and therefore not on site 24/7, it is not possible for us to respond to guest requests at short notice.

Can I store my luggage in the hotel before arrival or after departure?

  • Unfortunately, no.

Is a shuttle service provided by the hotel?

  • Unfortunately, no.

How can I order a taxi?

  • We recommend to you RheinTaxi Düsseldorf, phone: 00 49 (0) 2 11 – 21 21 21

Who do I inform if I have forgotten / lost something in the hotel?

Can you send me what I forgot / lost?

  • Unfortunately no. You have to take care of the pickup yourself. Either by a person of your confidence or one of the numerous online service providers who offer this service. Please note that the pick-up date must be arranged in advance with us, as we are a digitally managed hotel and therefore not 24/7 on site.

Where can I find out if the hotel is bookable?

Why can’t I book my desired period?

  • Either we are already fully booked, or a minimum stay is required, e.g. at seasonal times.

Why can’t I book my desired room category?

  • Either it is already fully booked, or a minimum stay is required, e.g. at seasonal times.

What is the maximum number of rooms I can book?

  • If you go on our website to BOOK NOW, you can book there a maximum of four per room category & booking. For special group offers please contact us directly by phone: 00 49 (0)2 11 – 44 75 00 / by email: booking@townhouseduesseldorf.de.

Can I book a day room?

  • No.

Are minors allowed to book / stay overnight with you alone?

  • No, minors cannot book with us alone. And minors are only allowed to stay overnight with us when accompanied by a parent or guardian.

How many people can be accommodated in one room?

  • As the name suggests: single room = max. one person / double room = max. two persons.

Can I book an extra bed or baby bed?

  • Unfortunately, no.

Can I book the rooms next to each other?

  • No, but specify it as a request when booking, because it depends on the room category(ies) you have booked, as well as the availability.

Can I have a quiet room?

  • Only if you book the categories single room comfort with kitchenette & double room comfort with kitchenette, these are located to the inner courtyard. All other categories are facing the street…and the charm of Düsseldorf’s old town with its cobblestones is something that even we cannot influence…

Can I book without providing a credit card?

  • No, this is only possible for direct bookings for meetings, groups & companies with a one-time special agreement.

Do I have to pay in advance?

  • Yes, all services booked by you. And this exclusively by prepayment via the credit card deposited with the booking (automatically) or we send you a payment link with various payment options.

How can I pay?

  • With Mastercard, Mastercard Debit, Visacard, Visacard Debit or via immediate bank transfer (the latter only via a payment link that we have to send you).

Can I also pay by invoice?

  • No, we only offer this with a special written agreement to companies for conference and group bookings that book directly with us.

Until when can I cancel my booking resp. what are the cancellation conditions?

  • This depends on the conditions that you have bindingly accepted when you did your booking.

Where can I change / cancel my booking?

  • Basically, without exception, where you have made your booking. And to the terms and conditions bindingly accepted by you at the time you made your booking.

Your question was not answered? Then contact us by telephone: 00 49 (0)2 11 – 44 75 00 or by e-mail: booking@townhouseduesseldorf.de.